If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer returns within 30 days of purchase. You can return your product for a different product or a return to the original payment method.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You’ll also need the receipt, proof of purchase or order number.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Typically the return process takes no more than 30 days to complete.
To initiate a return, please complete the following steps:
- Contact our store at firstname.lastname@example.org or by phone at (803) 563-5748 to request a return.
- If your return is accepted, you may ship the product back to our store. Any shipping fees need to be paid by the customer.
- For the last step, refer back to "Refunds"
Items sent back to us without first requesting a return will not be accepted.
For any further questions you can contact us at email@example.com.